Why Most Fintech Apps Fail: The 'Bedrock' Approach That Makes Products Stick
A staggering number of financial products—from budgeting apps to mobile banking platforms—are launched with great fanfare only to fade into obscurity within months, industry insiders reveal. The culprit? A relentless focus on adding features without a core foundation.
"I've seen countless promising ideas go from zero to hero in weeks, then fizzle out completely," says a veteran product builder in retail banking, who requested anonymity due to the sensitive nature of internal projects. "The temptation is to throw as many features at the wall and hope something sticks. But that’s a recipe for disaster."
Background: The Feature-First Trap
When developing a financial product—whether for new account openings or migrating legacy telephony processes to mobile—teams often get caught up in adding "just one more thing." This phenomenon, dubbed the "Columbo Effect" by product thinkers, leads to bloated, confusing interfaces.
The Minimum Viable Product (MVP) concept, popularized by Jason Fried in his book Getting Real, advocates for delivering just enough value to engage users. But in practice, many finance apps become a reflection of internal politics rather than customer needs. "The focus shifts to satisfying competing internal departments instead of the people using the app," the source explains. "The result is a feature salad—unlovable and unsustainable."
What This Means: The Bedrock Principle
The solution, according to the source, is to identify the "bedrock" of your product—the core element that provides lasting value. In retail banking, bedrock is the regular servicing journey: checking balances, reviewing transactions, making payments. "People open a current account once in a blue moon, but they look at it every day," the insider notes. "If that daily experience is stable and intuitive, they'll stick around—even if fancier features come and go."
Companies that prioritise bedrock over feature bloat are seeing lower churn and higher user satisfaction. The takeaway for fintech founders: resist the allure of shiny features. Build a rock-solid foundation first, then layer on extras only if they genuinely serve the customer. Otherwise, your product will become another statistic in the graveyard of promising apps.
Key Insight: Ask yourself: What is the one thing users do most often in my app? Make that experience flawless before adding anything else.